Warranty Conditions
Obtaining Warranty Service
To obtain warranty service, you must present the purchase receipt, the item in question, and Regalia’s warranty card. Warranty service cannot be provided without these documents.Warranty service includes free repair of the item during the warranty period. Repairs are intended to restore the item’s functionality. Although repairs will be carried out professionally, we cannot guarantee that the item will retain its original appearance. Warranty service does not include replacement of the item with a new one.
The warranty period is determined by the manufacturer and is stated on the branded warranty card supplied with the relevant item.
What Is Covered by the Warranty?
Warranty service covers the following:• Manufacturing defects;
• Malfunction of the wheel system;
• Damage to the zipper puller;
• Malfunction or damage to the locking system (TSA Lock);
• Malfunction or damage to the handle or telescopic handle.
• Malfunction of the wheel system;
• Damage to the zipper puller;
• Malfunction or damage to the locking system (TSA Lock);
• Malfunction or damage to the handle or telescopic handle.
What Is Not Covered by the Warranty?
Warranty service does not cover the following:• Damage caused by improper use, including lifting a suitcase by its trolley handle or loading it beyond the permitted weight;
• Forgetting the TSA lock combination;
• Damage caused by airlines or transport companies during transit. Such damage must be reported to the relevant airline or carrier’s customer service department or representative;
• Damage to seams or zipper tape;
• Cosmetic damage;
• Damage caused by normal wear and tear;
• Physical damage, including breakage, cracks, scratches, dents, tears, burns, melting, corrosion, or liquid damage;
• Accidental or consequential damage, such as damage to or loss of the bag’s contents.
• Forgetting the TSA lock combination;
• Damage caused by airlines or transport companies during transit. Such damage must be reported to the relevant airline or carrier’s customer service department or representative;
• Damage to seams or zipper tape;
• Cosmetic damage;
• Damage caused by normal wear and tear;
• Physical damage, including breakage, cracks, scratches, dents, tears, burns, melting, corrosion, or liquid damage;
• Accidental or consequential damage, such as damage to or loss of the bag’s contents.
Important: The warranty will be void if the item is repaired or serviced anywhere other than Regalia’s service centre.
The service centre is required to repair the item in accordance with the conditions stated in the warranty card within 20 working days.
Warranty Service Procedure
In the event of a warranty claim, please bring the item together with the relevant documents to any Regalia branch. The item will then be transferred to the service centre for repair.The service centre is required to repair the item in accordance with the conditions stated in the warranty card within 20 working days.